One of the most common causes for complaints against solicitors is something as basic and avoidable as poor communication. It should be remembered that failure to reply to correspondence from the Law Society per se can be professional misconduct. This has just been reiterated in a Discipline Tribunal decision involving a solicitor who failed to reply to 50 letters from the Law Society. In mitigation it was explained that he had had an exemplary record to date, but was under financial pressure and did not have adequate secretarial support. The Tribunal’s sanction was to restrict the solicitor’s practising certificate. He will have to work as a qualified assistant for the next three years instead of acting as a principal.